Ingredients for a Government IT Cock-Up – Lack of Vision, Digitally-Illiterate Farmers and…er, GDS?

GDS doesn’t usually come in for criticism when it comes to the digital transformation of government, but the National Audit Office has pointed a finger of blame in its direction as part of an overall critique of Defra’s CAP payments shortcomings. Lessons need to be learned.

Here’s a cautionary tale of a public sector IT digital transformation programme that looks set to land the taxpayer with a 40% increase in its lifetime costs and facing the prospect of paying £180 million a year to the European Commission in fines.

And just to make matters worse, the system in question is one of the Government Digital Service’s (GDS) best practice exemplar projects. That led yesterday to the National Audit Office (NAO) issuing the normally untouchable GDS with a politically incorrect rap across the knuckles for its part in the shambles:…

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